FAQ
Frequently Asked Questions (FAQ)
🔹 Pricing & Payments
Q: What payment methods do you accept? A: We accept Visa, MasterCard, Maestro, Switch, Delta, Electron, and BACS payments, all payments made online are secure.
📌 Product Availability & Support
Q: Can I request product samples? A: Yes! Email sales@buyrite.co.uk with your details and sample requests. Some samples may require a wait.
Q: I can’t find a product I need. Can you help? A: Our friendly sales team is happy to assist—if the product isn’t listed online, we may be able to source it for you.
Q: What happens if an item is out of stock? A: If an item is temporarily unavailable, our sales team will contact you with options:
Choose an alternative (size, color, or similar product).
Keep it as a backorder, which will be shipped once available.
Cancel the item and receive the balance of your order.
🚚 Delivery
Q: Where do you deliver? A: We deliver across the UK and nationwide.
Q: How long does delivery take? A: UK mainland orders typically arrive next-day (Monday–Friday), depending on order time and stock availability.
Q: What are your delivery charges? Orders under £150 (excl. VAT): £8.00 + VAT Orders over £150 (excl. VAT): Free delivery 🚚 Charges may vary based on weight, stock availability, and location (Scottish Highlands & Islands may incur extra costs).
Q: Do you offer weekend delivery? A: Saturday delivery is available at an extra cost—please contact customer services for details.
Q: Can I collect my order? A: Yes! Collection is available Monday–Friday, 9:00 AM–4:30 PM.
🔄 Sale & Returns
All items are sold as final purchases—we do not operate on a “Sale or Return” basis.
Orders for standard items may be canceled anytime before dispatch.
🔹 Inspecting Your Delivery
Check your goods upon delivery—any damages or shortages must be reported within 3 days for a credit to be issued.
If you are unable to inspect goods upon delivery, sign for them as “goods unchecked.” Without this, we cannot claim damages from the carrier.
🔹 Returning Incorrect Orders
If goods are ordered incorrectly, returns may be accepted at our discretion.
A handling charge applies, depending on the size of the consignment.
Returns will NOT be accepted if:
The items have been opened or returned in poor condition.
The products were specifically brought into stock for you.
- Unit 13, Hassocks Wood Businesss Centre, Stroudley Road, Basingstoke, Hampshire RG24 8UQ
- 01256 327108
- Sales@buyrite.co.uk