Frequently Asked Questions
Delivery & Shipping
How much does delivery cost?
Our delivery charges are simple and transparent:
- Orders under £150 (excluding VAT): £8.00 + VAT
- Orders over £150 (excluding VAT): FREE delivery
Please note that delivery charges may vary for particularly heavy items or pallets or deliveries to Scottish Highlands & Islands.
We’ll always let you know before processing your order if any additional charges apply and email you accordingly.
How long does delivery take?
UK Mainland Deliveries:
Most in-stock items are dispatched within 1-3 working days.
If your order contains items that are temporarily out of stock, we can send what’s available first and follow up with the remaining items as soon as possible.
Scottish Highlands, Islands & Offshore UK: Deliveries to the Isle of Man, Channel Islands, and Scottish Islands typically take 2-3 days or more.
What if I'm not in when the delivery arrives?
Please ensure someone is available to receive your delivery from our DPD courier, if no one is around on the day we will attempt re-delivery.
If you need to specify a place to leave it – please put this in your order notes when checking out your items.
Orders & Payments
What payment methods do you accept?
We accept the following payment methods:
- Credit Cards (Mastercard, Visa, Amex)
- Debit Cards (Visa Debit, Maestro, Electron, Switch, Solo)
- Apple Pay & Google Pay
- Bank Transfer (direct deposit to our account)
- Cheque (please call our team to confirm this option and allow 5 working days for clearance)
Is my payment information secure?
Yes, absolutely. We are PCI DSS compliant and all card payments are processed through secure, encrypted connections.
We use advanced fraud prevention measures including address and postcode verification to protect both you and us from fraudulent transactions.
Your card details are never stored on our servers – they go directly to our secure payment processor.
Are your prices exclusive of VAT?
All prices shown on our website are excluding VAT. VAT will be added at checkout, so you’ll see the full price including VAT before completing your purchase.
Prices may be subject to change, but we always display the most current pricing on our website.
Returns & Product Issues
What if my items arrive damaged?
We take great care with all our deliveries, but on a rare occasion damage can occur in transit.
Important: Please inspect your goods upon delivery. If you notice any damage or shortages, report this to us within 3 days of receiving your order so we can arrange a credit or replacement.
Note: If you can’t inspect the goods immediately, please sign for them as “goods unchecked” with the carrier.
This protects your rights and allows us to make a claim with the carrier if needed.
Can I return items if I ordered the wrong thing?
We understand mistakes happen! If you’ve ordered incorrectly and the items haven’t been opened or used, we may be able to accept them back. A handling charge will apply based on the size of your return.
Please note:
- Items must be in original, unopened condition
- We cannot accept returns on special orders bought in for you or bespoke items
- Goods must be returned in excellent resell-able condition
Before returning anything, please contact us first so we can arrange the return properly.
Can I cancel my order?
Yes, you can cancel orders for standard stock items at any time before dispatch. Just contact us as soon as possible.
Please note that we cannot cancel special orders or items that have been specifically brought into stock for you if they have already been dispatched.
Product Information
What products do you sell?
We’re a leading UK supplier of packaging supplies, catering disposables, and food service products for retail, food service, and hospitality businesses.
Packaging Supplies:
- Chocolate box packaging
- Christmas packaging
- Eco-friendly cellulose bags (Natureflex)
- Cellophane bags
- Polypropylene and polythene bags (including 30% recycled options)
- SOS paper carrier bags
- White vest & HD carrier bags
- Paper bags (kraft, sulphite, windowed)
- Mailing bags
- Seasonal packaging for every occasion
Catering Disposables:
- Panibois wooden moulds
- Aluminium foil containers
- Cake & bakery supplies
- Cups, sleeves & holding trays (hot & cold drinks)
- Sandwich packaging
- Kraft takeaway deli bowls & lids
- Hot food containers
- Cold food containers
- Takeaway deli snack food boxes
- Platters, serving trays & lids
- Coloured napkins
- Tamper evident containers
- Kids meal boxes
Whether you’re running a bakery, café, restaurant, events business, catering business, or food retail operation, we have the complete range of packaging and disposables you need.
Do you offer bulk discounts?
Yes! Orders over £150 (excluding VAT) qualify for free delivery, and we’re happy to discuss pricing for larger volume orders.
Contact us to discuss your requirements.
How can I contact you?
Address:
Unit 13, Hassocks Wood Business Centre
Stroudley Road, Basingstoke
Hampshire, RG24 8UQ
Phone: 01256 327108
Fax: 01256 869856
Email: sales@buyrite.co.uk
Website: buyrite.co.uk
Our team is here to help with any questions about products, orders, or deliveries!
Can I get samples before ordering?
We understand you may need to trial before you commit so we offer samples of various items we stock – Please contact us if this is something you require.